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Help & Support – Softeak
Support Center

Help & Support

Find answers to common questions or reach out to our dedicated support team for assistance with your digital projects.


How do I start a new project with Softeak?
Simply reach out to us via email or our contact form with a brief overview of your requirements. Our team will schedule an initial consultation to discuss your vision, scope, and technical needs before providing a formal proposal.
What is the typical timeline for website or app development?
Timelines vary depending on the complexity of the project. A standard corporate website typically takes 2 to 4 weeks, while complex web applications or mobile apps can take anywhere from 2 to 6 months. A precise timeline will be outlined in your project proposal.
Do you provide maintenance after the project is launched?
Yes, we offer ongoing maintenance and support packages. This ensures your website or application remains secure, updated, and fully optimized for performance as your business scales.
What is your refund policy?
As outlined in our Terms and Conditions, Softeak operates on a strict no-refund policy. Because our services involve immediate allocation of technical resources and intellectual property, all sales and project commencements are final.


Still need help?

If you couldn’t find the answer to your question, our support team is ready to assist you. We typically respond within 24-48 business hours.

contact@softeak.com